Please read this document carefully in full before enrolling with Lumen Academy.
1.1. These Terms and Conditions ("Terms") constitute a binding agreement between Lumen Academy and the person(s) enrolling a student ("Student") in tutoring services provided by Lumen Academy. Where the Student is under the age of 18 years at the time of enrolment, these Terms are entered into by, and are binding upon, the Student's parent or legal guardian ("Parent/Guardian"), who accepts full responsibility for the obligations set out in these Terms on behalf of the Student. Where the Student is 18 years of age or older, these Terms are entered into by the Student directly, and references in these Terms to "Parent/Guardian" shall, in that circumstance, be read as references to the Student.
1.2. By ticking the checkbox provided during registration on the Lumen Academy website, the person completing registration ("the Client") confirms that they have read, understood, and agree to be bound by these Terms in their entirety. If the Client does not agree to these Terms, the Client must not complete registration, and Lumen Academy will not provide tutoring services to the Student.
1.3. Continued enrolment, attendance at, or payment for any session constitutes ongoing acceptance of these Terms, including any variations made in accordance with clause 18.
2.1. In these Terms, unless the context otherwise requires:
3.1. Lumen Academy primarily provides Services to secondary school students enrolled in the Victorian Certificate of Education (VCE), many of whom are minors under Australian law.
3.2. Where the Student is under 18 years of age, enrolment is not valid unless a Parent or legal Guardian of the Student personally completes registration, provides accurate contact details, and accepts these Terms on the Student's behalf. The Parent/Guardian warrants that they hold parental responsibility or legal guardianship for the Student and are authorised to enter into this agreement on the Student's behalf.
3.3. The Parent/Guardian acknowledges and agrees that they are personally responsible for all payment obligations under these Terms, regardless of whether the Student, once turning 18, continues to be enrolled, unless the Client and Lumen Academy expressly agree in writing to transfer responsibility to the Student.
3.4. The Client warrants that all information provided at registration, including the Parent/Guardian's name, telephone number, and relationship to the Student, is true, current, and accurate, and agrees to promptly notify Lumen Academy in writing of any changes to this information.
4.1. Enrolment is confirmed only once registration is completed via the Lumen Academy website, these Terms have been accepted, and any required deposit has been received in cleared funds.
4.2. Lumen Academy will use reasonable skill and care in the provision of Services, consistent with the standards reasonably expected of a private tutoring provider. Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition implied by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) ("Australian Consumer Law") or any other applicable law that cannot lawfully be excluded, restricted, or modified.
4.3. Session times, frequency, and format (individual or group) will be agreed between the Client and Lumen Academy prior to commencement and may be varied by mutual agreement from time to time.
4.4. Lumen Academy reserves the right to decline or discontinue enrolment at its sole discretion, including but not limited to circumstances involving non-payment, breach of the code of conduct in clause 7, or conduct that Lumen Academy reasonably considers disruptive, abusive, or harmful to its business, staff, or other students.
5.1. Fees for Services are as set out on the Lumen Academy website at the time of enrolment, or as otherwise agreed in writing between the Client and Lumen Academy. Lumen Academy reserves the right to vary its fees for future Sessions upon giving the Client no less than fourteen (14) days' written notice.
5.2. Payment is due in full within fourteen (14) calendar days of the date of the relevant Session ("the Payment Period"). Where Sessions are billed on a recurring or block basis, each invoice must be paid in full within fourteen (14) calendar days of its issue date.
5.3. If payment is not received in full within the Payment Period, Lumen Academy may, at its discretion and without limiting any other right available to it:
5.4. The Client acknowledges that Lumen Academy is entitled to pursue recovery of any unpaid fees as a debt due and owing, including through civil proceedings in a Victorian court of competent jurisdiction, and that the Client may be liable for the Business's reasonable legal costs of doing so to the extent permitted by law and any applicable court scale of costs.
5.5. No refund is payable for a Session that the Student fails to attend without providing reasonable prior notice in accordance with clause 6.
6.1. The Client must provide Lumen Academy with no less than twenty-four (24) hours' notice to cancel or reschedule a Session. Sessions cancelled with less than twenty-four (24) hours' notice will be charged in full, except where Lumen Academy determines, in its sole discretion, that genuine extenuating circumstances apply.
6.2. Where Lumen Academy is required to cancel a Session (including due to tutor illness or unavailability), Lumen Academy will use reasonable endeavours to offer an alternative time or, where this is not possible, a credit or pro-rata refund for that Session.
6.3. Deposits paid to secure a place in a group class are non-refundable except where Lumen Academy is unable to provide the Service for which the deposit was paid.
7.1. The Client and Student agree to engage with Lumen Academy, its tutors, and other students in a respectful, honest, and courteous manner at all times.
7.2. The Student and Client must not engage in conduct that is abusive, threatening, harassing, discriminatory, or otherwise inappropriate towards any tutor, staff member, or other student, whether in person, in writing, or via any electronic communication or social media platform.
7.3. Lumen Academy reserves the right to immediately suspend or terminate the enrolment of any Student, without refund of fees already paid for Services already provided, where the Client or Student breaches this clause 7.
7.4. The Client and Student must not record, photograph, or livestream any Session without the prior written consent of Lumen Academy, in order to protect the intellectual property referred to in clause 8 and the privacy of other students.
8.1. All Materials, together with the Lumen Academy name, logo, branding, and the content of the Lumen Academy website and Portal, are and remain the exclusive intellectual property of Lumen Academy (or its licensors), whether or not registered.
8.2. Materials are provided to the Student for their personal educational use only. The Client and Student must not copy, reproduce, distribute, sell, publish, or otherwise share Materials with any third party, including other students not enrolled with Lumen Academy, without Lumen Academy's prior written consent.
8.3. Any unauthorised reproduction or distribution of Materials may constitute an infringement of copyright and may expose the Client and/or Student to liability under the Copyright Act 1968 (Cth), in addition to any remedy available to Lumen Academy under these Terms.
9.1. Lumen Academy will collect, use, and store personal information provided by the Client and Student (including contact details, academic information, and payment details) in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
9.2. Personal information will be used only for the purposes of providing the Services, communicating with the Client and Student, administering payment, and other purposes reasonably incidental to the operation of Lumen Academy's business. Lumen Academy will not sell or disclose personal information to third parties except as required to provide the Services (such as payment processors or email service providers) or as required by law.
10.1. To the maximum extent permitted by law, and subject always to clause 10.4, Lumen Academy's total liability arising out of or in connection with the Services, whether in contract, tort (including negligence), or otherwise, is limited, at Lumen Academy's election, to the resupply of the relevant Services or the refund of the fees paid for the specific Session giving rise to the liability.
10.2. To the maximum extent permitted by law, Lumen Academy excludes all liability for any indirect, consequential, or special loss or damage arising out of or in connection with the Services, including but not limited to loss of academic results, loss of opportunity, or emotional distress, except to the extent such exclusion is not permitted by the Australian Consumer Law.
10.3. The Client agrees to indemnify, and keep indemnified, Lumen Academy, its directors, employees, and tutors against any claim, loss, damage, cost, or expense arising from: (a) any breach of these Terms by the Client or Student; (b) any negligent, wrongful, or unlawful act or omission of the Client or Student; or (c) any injury, loss, or damage suffered by the Client or Student that did not arise from the negligence of Lumen Academy.
10.4. Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified, including the consumer guarantees set out in the Australian Consumer Law, or any liability for death or personal injury caused by the negligence of Lumen Academy. Where the Australian Consumer Law applies and permits Lumen Academy to limit its liability for a failure to comply with a consumer guarantee, Lumen Academy's liability is limited in accordance with clause 10.1.
11.1. The Client and Student agree not to make any statement, whether written or oral, including on social media, review platforms, or any other public forum, that is false, misleading, or made with the intention or effect of damaging the reputation, business, or goodwill of Lumen Academy or any of its tutors or staff.
11.2. Nothing in this clause 11 prevents the Client or Student from providing honest, good-faith feedback about their genuine experience with Lumen Academy, including through legitimate review platforms, or from making any report, complaint, or disclosure that they are legally entitled or required to make to a regulatory body, court, or law enforcement agency.
11.3. Where a statement made by the Client or Student is false and made knowing it to be false, or made with reckless indifference as to its truth, and causes damage to the reputation of Lumen Academy, Lumen Academy reserves all rights available to it at law, including under the Defamation Act 2005 (Vic), to pursue a claim for damages and other relief.
12.1. Either party may terminate the ongoing enrolment of a Student by providing no less than fourteen (14) days' written notice to the other.
12.2. Lumen Academy may terminate an enrolment immediately, without notice, where the Client or Student: (a) fails to pay fees within the period set out in clause 5.3(d); (b) breaches the code of conduct in clause 7; or (c) breaches clause 8 (Intellectual Property) or clause 11 (Non-Disparagement).
12.3. Termination of an enrolment does not extinguish any payment obligation that arose, or relates to Services provided, prior to the date of termination.
13.1. Lumen Academy will not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including illness, natural disaster, government restriction, internet or utility outage, or other similar event.
14.1. If a dispute arises between the parties in connection with these Terms, the parties agree to first attempt to resolve the dispute in good faith through direct negotiation between the Client and Lumen Academy.
14.2. If the dispute is not resolved within a reasonable time (being no less than fourteen (14) days), either party may pursue any remedy available to them at law, including commencing proceedings in a court of competent jurisdiction in Victoria, Australia.
14.3. Nothing in this clause 14 prevents Lumen Academy from taking any urgent action reasonably necessary to recover unpaid fees or to protect its rights, including issuing a letter of demand or commencing debt recovery proceedings, without first undertaking the process in clause 14.1.
15.1. These Terms are governed by the laws of the State of Victoria, Australia. The parties irrevocably submit to the exclusive jurisdiction of the courts of Victoria, Australia, and any courts entitled to hear appeals from those courts, in respect of any dispute arising out of or in connection with these Terms.
16.1. If any provision of these Terms is held by a court of competent jurisdiction to be void, unenforceable, or illegal, that provision will be severed, and the remaining provisions of these Terms will continue in full force and effect.
17.1. These Terms constitute the entire agreement between the parties in relation to their subject matter and supersede all prior discussions, representations, or agreements, whether written or oral, except where Lumen Academy and the Client have entered into a separate written agreement that expressly varies these Terms.
18.1. Lumen Academy may update these Terms from time to time by publishing an updated version on its website. Where a change materially affects the Client's rights or obligations, Lumen Academy will provide reasonable notice before the change takes effect. Continued enrolment after such notice constitutes acceptance of the updated Terms.
19.1. Any notice given under these Terms must be given in writing and may be delivered by email to the address provided at registration, or to Lumen Academy at vcelumenacademy@gmail.com.
20.1. By ticking the agreement checkbox during registration, the Client acknowledges that they have read and understood these Terms in their entirety, have had a reasonable opportunity to seek independent legal advice if desired, and voluntarily agree to be bound by them on behalf of the Student.
This document was last updated on 22 August 2026. Lumen Academy recommends retaining a copy of these Terms for your own records.
